Tom Wood was founded in 2013 by Mona Jensen when she launched her first jewellery collection based on a modern interpretation of historical signet rings. Since then the brand has developed into being one of the most innovative and sought after jewellery brands in the world.

Always focusing on the purity of materials and minimal design, Tom Wood is to be found at over 300 of the leading retailers world wide, such as Selfridges and Dover Street Market in London, KITH, Saks and Bodega in the US, Boon the Shop and Space Mue in Seoul, as well as Mr. Porter, Browns, End., Matches, MyTheresa and Ssense online. In Japan Tom Wood works with high end department stores such as Isetan and Hankyu, as well as concept stores like Dover Street Market and United Arrows & Sons.

The company is going through an exciting growth plan that is followed by some great opportunities, and we are therefore welcoming the right talents onboard to join us for the next chapter of our journey.

Job description

We are looking for a highly organized, ambitious, service-minded and outgoing full time (80-100%) sales advisor to our Flagship store in Øvre Slottsgate 8 in Oslo, Norway.
You should have retail experience within fashion and a structured mindset. You are sales-driven, motivated to reach KPIs and have a commitment to delivering excellent service at all times. You see those around you and are not afraid to take control and lead by example. Visual merchandising- and social media skills as well as a third language (outside of Norwegian and English) would be considered an advantage for the position.

You will be working close with the Store Manager and the other team members, and will act as the second in command, as well as being the face and voice of Tom Wood when meeting customers at a daily basis.

To be able to represent the brand in best possible way we are looking for a talent who is passionate about communication, leadership, culture building fashion, business and global trends.

Key responsibilities for the position

• Store opening and closing according to guidelines
• Meet, greet and service all customers with great energy and enthusiasm
• Maintain outstanding store condition after the given standards within the company
• Ensure high level of customer satisfaction through excellent service at all times.
• Build relations with customers to gain long term client-store relationship. Previous work within are an advantage.
• Handling customer complaints, claims, returns and engraving.
• Share the story about the brand and all Tom Wood products with customers
• Understand current product portfolio and participate in Staff Trainings and other brand organized activities
• Be aware, understand and analyze sales targets with a solution and analytical approach
• Ensure a good understanding of all procedures and policies within the team
• Carry out all your work according to all above mentioned standards
• Being confident with leading a team towards daily/monthly and yearly targets
• Ensure a high team performance when Store Manager is not present
• Maintain and oversee stock levels and secure replenishment to the store

Qualifications

• Previous experience in a similar role within the fashion industry
• Ability to adapt to changes and work in a high pace, high demanding environment
• You are motivated by working in team, but you also function independently
• Excellent oral communication skills
• Precise, organized and structured
• Ability to multi-task and to be flexible
• Passionate about fashion and evolution within the industry

What we can offer on our side

• A challenging position in an innovative and ambitious company
• A stimulating environment, with incredibly talented and ambitious colleagues
• A place where we share knowledge and experiences, and work purposefully together across functions

The position is full time and based at Tom Wood’s Flagship Store in downtown Oslo, Norway. Please submit your application and CV before 31.01.23

We may perform background checks for this position.

Preferred start mid February beginning of March.