About us

Tom Wood is a Norwegian jewellery house founded in 2013 by Mona Jensen, and our Company consists of approximately 60 employees across Oslo, Tokyo, and Barcelona.

Rooted in Scandinavian aesthetic principles of innovation and functionality, our jewellery house is known for its contemporary and distinctive design. With a commitment to responsible practices and quality, jewellery from Tom Wood is crafted to last a long time with the lowest environmental impact as possible.

About the role

As our Logistics Operations Manager you will serve as the operational backbone of Tom Wood’s logistics team, ensuring the seamless daily flow of goods across all channels. Bridging strategic direction with hands-on execution, you’ll optimize systems, champion process improvements, and uphold exemplary logistics performance that directly impacts our reputation for reliability, quality, and innovation.

We are looking for someone who has great attention to details, and who enjoys coming up with new ideas on how to reach our goals and exceed our customers expectations. The right candidate has a process oriented mindset, and appreciates working in a structured and time effective manner. You have the ability and drive to work independently, as well as delivering on projects and tasks as a team. If you're a proactive problem-solver with a drive to innovate, we encourage you to apply.

The position reports directly to our Head of Logistics and is based at our HQ in Oslo.

Key responsibilities

• Manage and oversee daily logistics operations: receiving, packing, and shipping across all channels (wholesale, e-commerce and retail)
• Supervise and prioritise daily workload and task execution within the team
• Monitor inbound deliveries, warehouse activities, and inventory flow for optimal efficiency
• Act as the primary liaison between logistics and the other departments and teams to ensure optimal cross-functional alignment and communication
• Maintain and optimize logistics systems (Business Central, WMS, NShift), monitoring transactional flows and troubleshooting issues
• Execute departmental sustainability actions, contributing to our ambitious emission reduction goals and identifying opportunities for further impact
• Responsible for managing wholesale returns and claims, while supervising the e-commerce returns and claims operation
• Lead operational escalations and resolve delivery or inventory issues promptly
• Drive warehouse improvements and pilot innovations to enhance efficiency and customer experience

We are looking for someone who

• Demonstrated experience in logistics operations, warehouse management or supply chain coordination
• Has strong planning and coordination skills
• Experience with sustainability practices in logistics
• Preferably 3-5 years experience in a similar logistics management role or a highly relevant senior logistics coordinator role
• Proven ability to work in teams and drive cross-departmental projects
• Problem-solving mindset with attention to detail and efficiency
• Excellent communication and documentation skills in English
• Experience managing digital logistics systems

What we offer

• An international and ambitious working environment in Grünerløkka, Oslo
• A creative and supportive culture with a strong focus on sustainability
• Professional growth and development in a fast-growing company
• Competitive benefits package, including health and travel insurance, pension scheme, bonus program, and employee purchase discounts

Application deadline August 31st. Applications will be reviewed on an ongoing basis.