About us

Tom Wood is a Norwegian jewellery house founded in 2013 by Mona Jensen, and our Company consists of approximately 60 employees across Oslo, Tokyo, and Barcelona.

Rooted in Scandinavian aesthetic principles of innovation and functionality, our jewellery house is known for its contemporary and distinctive design. With a commitment to responsible practices and quality, jewellery from Tom Wood is crafted to last a long time with the lowest environmental impact as possible.

About the role

The Sales Advisor plays an important role in welcoming and guiding guests in our store. You help them discover our products, share our values, and make sure every visit feels personal and memorable. As an ambassador of the guest experience, you lead by example with professionalism and support the team in reaching commercial goals.

To succeed in this role, you will need to be motivated by sales targets, dedicated to providing elevated and memorable experiences in a store setting through warm and empathic communication, and interested in educating guests about jewellery and our responsible practices.

The Sales Advisor role is a 40% position in our Tom Wood Flagship Store, located at Øvre Slottsgate 8 in Oslo.

Key responsibilities

• Deliver exceptional service that builds long-term customer loyalty and promotes future sales opportunities

• Ensure the Tom Wood service standards are consistently upheld

• Work towards individual and store sales goals with drive and commitment

• Hold exemplary product and brand knowledge, supporting to educate guests on material choices, care, repairs, and customisation options

• Play and active role in clienteling initiatives, private appointments, and VIP event invitations

• Support in-store leadership with smooth store operations, ensuring compliance with internal policies and health & safety regulations

• Maintain an impeccable store environment, including Visual Merchandising and back of house

• Support stock management, replenishment, and stock takes

• Suggest and collaborate on promotional activities and in-store events

• Foster a respectful, inclusive, and supportive workplace culture

We are looking for someone who

• Experience in a commercial sales environment, working towards specific commercial goals

• Curiosity to listen to diverse perspectives and confidence to assist guests make decisions

• Experience with clienteling and CRM

• Previous experience with jewellery, luxury fashion or premium fragrance & beauty is a bonus, or high-end hospitality

• Fluent in English and a Scandinavian language is essential

• Additional knowledge of Mandarin or Japanese is a plus, but not a requirement
  

About you

• Available to work in a store setting, standing for extended periods of time

• Available to work weekends and holidays

Why join us

• Be part of a globally recognised brand dedicated to quality and responsibility

• Work in a collaborative, inclusive environment that values your contribution

• Grow with us through ongoing training and development opportunities

• Competitive pension scheme, product discounts, and a sales bonus

Application deadline: September 28. Applications will be reviewed on an ongoing basis.