About us

Tom Wood is a Norwegian jewellery house founded in 2013, internationally recognised for our contemporary and responsible approach to jewellery design. Following the opening of our flagship in Aoyama (2023), Dover Street Market Ginza (2024), and our stores in Shibuya and Osaka (2026), we are proud to announce the next chapter in Japan: a new concept store in Kyoto.

Located in a restored 150-year-old Machiya house near Karasuma Oike, the Kyoto store represents one of our most ambitious projects to date: blending traditional architecture and hospitality with our contemporary design language in a more intimate, experience-led setting.

Beyond a retail store, Tom Wood Kyoto will feature private appointments, exhibitions, cultural gatherings, and garden-facing experiences: designed to create a more intimate expression of our vision and further develop our brand universe.

To lead this unique project, we are now looking for an exceptional Store Manager with a strong understanding of elevated hospitality, conceptual retail, and luxury client experience.

Job description

As Store Manager of Tom Wood Kyoto, you will lead one of the brand’s most culturally significant retail projects to date.

You will be responsible for the commercial performance, operational excellence, and overall customer experience of the Kyoto store. This includes sales and KPI follow-up, profitability, inventory management, staffing, scheduling, reporting, customer development, and daily operations, while building a strong team culture aligned with Tom Wood’s values and global retail standards.

The role requires a strong balance between business leadership and refined hospitality. You should be motivated by driving performance, developing people, building long-term client relationships, and shaping a retail experience that feels thoughtful, distinctive, and globally relevant.

As a key representative of Tom Wood in Kyoto, you will work closely with local and global teams to ensure the store continuously evolves as a commercial, operational, and experiential benchmark for the brand.

Key responsibilities

• Build, coach, and lead a high-performing retail team, ensuring motivation, collaboration, and growth.

• Oversee store operations, including sales, KPIs, profitability, and inventory, in collaboration with the Head of Retail Operations.

• Ensure the store always reflects Tom Wood’s brand standards, both in product presentation and customer service.

• Establish a loyal customer base through strong client relationships and world-class service.

• Create an elevated and highly personalised customer experience through strong clienteling, hospitality, private appointments, and relationship-driven service.

• Lead recruitment, onboarding, and development of store staff together with Head of Retail Operations Japan.

• Support and coordinate exhibitions, private events, workshops, and cultural activations within the space together with relevant internal teams.

• Provide feedback to the product development team and contribute to purchasing decisions.

• Report on performance, budgets, and operations to the Head of Retail Operations Japan, with a focus on continuous improvement.

• Create and nurture a positive workplace culture, ensuring high engagement and strong alignment with Tom Wood’s values.

The ideal candidate

• Minimum 5+ years experience in store management within luxury retail, high-end hospitality, fashion, jewellery, or premium lifestyle environments.

• Proven track record in sales performance, clienteling, and team leadership.

• Strong commercial mindset combined with a refined eye for aesthetics, atmosphere, and customer experience.

• Experience leading and developing teams within service-driven retail environments.

• Strong understanding of elevated customer journeys, hosting, and personalised client experiences.

• Experience working with events, exhibitions, private clients, or hospitality-driven retail concepts is highly valued.

• Organised, structured, proactive, and calm under pressure.

• Deep understanding of Japanese service culture and luxury retail expectations.

• Strong communication skills in Japanese and conversational English.

What we offer

• Be part of a rapidly expanding international brand with strong presence across Europe, the US, and Asia.

• Opportunities for professional growth and career progression within Tom Wood.

• A supportive and inclusive workplace built on collaboration, responsibility, and innovation, where people and culture are at the heart of our success.

• Competitive compensation package, employee discounts, and the chance to represent a brand renowned for its craftsmanship and sustainability.
  

Application deadline: July 20. Applications will be reviewed on an ongoing basis.

Please contact Head of Retail Operations Japan, Masao Ishizaki, for questions regarding the role: masao@tomwoodproject.com