The retail craft
Retail is the core of Tom Wood: It is where our collections come to life and our brand narrative is shared directly with our community. With our international expansion from Oslo to Tokyo and beyond, we treat the retail experience as a true craft.
We’re looking for people who want to be part of this momentum. At Tom Wood, you are empowered to run your space with autonomy and precision, surrounded by a modern aesthetic and a team committed to a sustainable future.
Retail at a glance
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The Tom Wood retail journey
Established in Oslo: The flagship experience
Located at Øvre Slottsgate 8 in the central shopping district in Oslo, the Tom Wood flagship store aims to offer a brand new high-end customer experience, with a focus on quality and innovation.
Tom Wood x Japan: The flagship debut
As our first store outside of Norway, the Aoyama flagship serves as a testament to innovation and sustainable practices, marking the beginning of our retail journey in Japan.
Tom Wood lands at DSM Ginza
Continuing our journey in Japan, our first shop-in-shop at Dover Street Market Ginza signifies a union of innovative minds and cultures inspired by our Scandinavian heritage.
Elevating the experience: Shibuya, Tokyo
Marking a defining milestone in our journey, our second Tokyo store elevates the Tom Wood retail experience through a profound dedication to responsible design, uncompromising craftsmanship and our own innovative in-store lab.
Hello Osaka! A new space awaits.
A defining chapter in our brand journey, celebrating our presence in the new city. Located on the second floor of Shinsaibashi PARCO in the South district of Osaka, the dedicated space merges Nordic design codes with Japanese craftsmanship to create a unique retail environment.
How would you describe Tom Wood's culture?
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For me, Tom Wood’s culture is defined by collaboration, mutual respect, and the opportunity to make a meaningful impact. Everyone is encouraged to share their ideas, and even as the company continues to grow, individual voices are valued and can help shape positive change.
Mikako Oishi
Sales Advisor, Shibuya
The Tom Wood experience
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Your beginning at Tom Wood
Experience a retail start like no other. Get to know our DNA, sync with your new team, and discover the standards that make Tom Wood iconic. This is your invitation to help shape our brand on the global stage.
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Learning at the center
Knowledge is your best tool on the floor. You will be supported and coached through an On the Job training since Day 1. With Sana, our AI-based learning platform, you have 24/7 access to onboarding and new collection insights.
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Be part of the momentum
From our roots in Oslo to our expansion in Asia, we combine Scandinavian simplicity with progressive innovation to craft timeless jewellery with minimal environmental impact. By joining us, you drive this global momentum representing a house that actively prioritises quality, responsibility, and ethical craftsmanship.
FAQ
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What is a day in the life at Tom Wood?
Working at Tom Wood is where precision meets storytelling. As a brand ambassador, you do more than styling: you bring our collections to life through curated client experiences, maintain a gallery-standard aesthetic, and collaborate on exciting localised activations. It is an environment where elevated hospitality meets a genuine passion for jewellery and ready-to-wear design.
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How does the recruitment process look like?
Once you submit your application, our team will carefully review your profile. If your skills and experience align with what we’re looking for, we’ll reach out to connect.
Our hiring journey is designed to get to know the real you. It begins with an initial conversation with our Store Manager followed by a second-round interview with our local Head of Retail Operations.
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What will I learn when I join the company?
New joiners undergo a structured onboarding program designed to immerse them in the Tom Wood universe. This includes deep-dives into our design philosophy, comprehensive product training across all categories, and mentorship from an experienced team member to ensure you feel confident and integrated into our culture.
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What are the benefits working in Tom Wood?
Collective success: We win as a team. When our store achieves its monthly sales target, the entire team receives a generous collective bonus.
Exclusive discounts: Generous employee discounts across all Tom Wood collections.
Social events: Team dinners and gatherings to celebrate our collective achievements.
Growth & learning: As Tom Wood evolves, we provide the space for you to build your retail expertise and naturally expand your responsibilities.
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How would my schedule look like?
Our retail hours align with our store’s opening hours. During peak events, seasonal launches, or special occasions, we collaborate as a team to ensure coverage. We prioritise clear communication and mutual flexibility; if your personal availability changes, we encourage discussing it with your store manager ahead of time to find a balanced solution.
Employee testimonials
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Starting as a Sales Associate and later being promoted into a management role, I have been given opportunities to take on new responsibilities, contribute beyond my day-to-day role, and continue developing both professionally and personally. At the same time, there is a strong culture of trust and support among team members. Knowing that your colleagues are there to help and encourage you makes it easier to step outside your comfort zone and embrace new challenges.
Kei Takedachi
Department Manager, DSM Ginza
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I joined Tom Wood as part of the founding team for the Aoyama store, the brand’s first location in Japan, where I worked as an Assistant Store Manager. Over the past three years, I have had the opportunity to work as a sales associate, manager, and VM in different locations in Tokyo. While each role has been different, they have all been driven by the same goal: helping Tom Wood grow and evolve. The dynamic environment and opportunity for growth make Tom Wood such a rewarding place to build a career.
Fumi Hisamoto
Sales Advisor & VM, Shibuya
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Starting as an opening staff member at the Aoyama flagship store and later transferring to Dover Street Market Ginza, my journey with Tom Wood has now brought me to Osaka, where I am helping launch our newest store. Over the past few years, the brand's culture of valuing individual initiative has allowed me to grow from client-facing sales and personalization services into inventory management, sales analysis, and store operations. Ultimately, what makes working here so rewarding is the opportunity to embrace new challenges alongside a deeply talented, inspiring global team that I am truly proud to be a part of.
Kazuki Fujita
Sales Advisor, Osaka
